This job offer is not available in your country.
Customer Support Executive (Email)
MProfitMumbai, Maharashtra, India12 days ago
Job descriptionCollaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. Monitor and manage the support email inbox. Respond promptly to customer inquiries, requests, and complaints via email. Provide accurate, clear, and helpful information to address customer concerns and resolve issues. Acknowledge and address customer feedback, suggestions, and complaints received via email. Document and categorize customer feedback for analysis and reporting purposes. Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. Adhere to company communication guidelines and standards for email correspondence. Ensure professional and courteous language in all interactions with customers. Manage email communication volume effectively to maintain response time targets and customer satisfaction. Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Bachelor's degree in a relevant field or equivalent work experience. 3+ years of experience in a non-voice (email preferred) customer support role. Strong understanding of financial technology and SaaS platforms. In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) Exceptional written communication skills in English. Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. Strong organizational and time management skill
Position Overview :
As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process : ticket assignment, closure, responses, and issue resolution.
Key Responsibilities :
1. End-to-End Ticket Management :
- Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution.
- Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs).
- Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement.
2. Cross-Functional Collaboration :
3. Responding to Customer Inquiries :
4. Handling Customer Feedback :
5. Maintaining Communication Standards :
6. Issue Resolution :
Qualifications :
Create a job alert for this search
Customer Support Executive • Mumbai, Maharashtra, India
Related jobs
You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients.
You will answer all technical support questions, h...Show moreLast updated: 28 days ago
Customer Support - Chat Process Email Process
Wings Global ServicesAndheri, Maharashtra, India This is a full-time, entry-level role located in Andheri, aimed at freshers looking to grow in the customer support sector.
As a part of the chat and email process team, you will play a crucial role...Show moreLast updated: 25 days ago
Customer Support Executive
SnaphuntMumbai, India Opportunity within a company with a solid track record of performance.A role that offers a breadth of learning opportunities.
Handling inbound calls and emails in a professional manner.Resolving cus...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive (Email)
MProfitMumbai, Maharashtra, India As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction.
You will interact with our diverse customer base, ...Show moreLast updated: 22 days ago
Customer Support Executive
PAYU PAYMENTS PRIVATE LIMITEDMumbai, Maharashtra, IN Job Title : Customer Service executive / Sr executive.Actioning promptly on the customer complaints / requests / queries by maintaining the SLA.
Followup with internal teams to ensure the timely response t...Show moreLast updated: 2 days ago
Customer Support Executive
White ForceNavi Mumbai Panvel Urgent hiring for the position of the Customer Support Execuive in the company.Interested candidate cn share their cv in the given below email id .Show moreLast updated: 30+ days ago
Customer Support Executive
Team ToreroMumbai, India Torero Softwares Ltd – Innovating ERP for the Future.FMCG, distribution, and retail.Be part of a team solving real-world business challenges.
Hands-on learning, mentorship & growth opportunities...Show moreLast updated: 30+ days ago
Customer Support Executive (Female)
Hope EntertainmentMumbai, Maharashtra, IN Permanent Work From Home Opportunity Only for Females.Video call (8-hour login 1 hour) break per day.Rotational Shift ) requirements without a noise background environment.Everyday payment is made ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
SingleDebtMumbai, Maharashtra, India We Are Hiring - Customer Support Executive (Telecaller)!.Customer Support Executive (Paralegal Team).Pure Day Shift (9 AM - 6 : 30 PM).
Single Debt is India’s first and only Debt Management Company, l...Show moreLast updated: 30+ days ago
Customer Support Executive
Futurerole.inMumbai, India Bangalore based Recruitment & HR Services company specializing in providing support for recruitment of professionals across BPOs and IT – Embedded systems.
Handling inbound calls and emails in a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Care Executive
Zeno HealthMumbai, Maharashtra, India Handle inbound and outbound customer calls in a professional and timely manner.Assist customers with inquiries related to products, prescriptions, orders, and deliveries.
Provide accurate and up-to-...Show moreLast updated: 13 hours ago
- Promoted
- New!
Customer Relationship Executive
Unnati Anam ConsultancyMumbai, Maharashtra, India UAC is hiring for Rugsac - a modern lifestyle brand redefining everyday essentials.Rugsac is a modern lifestyle brand curating high-performance, design-driven essentials for everyday use.From timep...Show moreLast updated: 15 hours ago
Customer Support Executive
TalentEdge Recruitment ConsultantsMumbai, Maharashtra, India Customer Support Executive”.Find below more details about these job opportunities : .Preferred candidates with a background in BAF (Bachelor of Accounting and Finance), BCOM (Bachelor of Commer...Show moreLast updated: 30+ days ago
Customer Support Executive (Bpo)
Vision India Services Pvt. Ltd.Delhi Job Profile- Customer Support Executive (BPO).Bachelor’s degree or equivalent experience in customer service or related field.
Excellent communication skills in spoken and written English, Hindi (As...Show moreLast updated: 30+ days ago
Email Marketing Executive
Vimontera Consultancy LLPMumbai, Maharashtra, India WeAssemble is looking for an Email Marketing Executive to support and build marketing communications.We are looking for an intermediate-level marketing professional with a track record of deliverin...Show moreLast updated: 19 days ago
Customer Support Executive - India Market
SummitNext Technologies Sdn BhdMumbai, Maharashtra, IndiaQuick Apply
- Promoted
Customer Support Executive
Wellbeing NutritionMumbai, Maharashtra, India Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers.
Our mission is to empower individ...Show moreLast updated: 9 days ago
Customer Support Executive
olive Green consultingMumbai, Maharashtra, India Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and ...Show moreLast updated: 30+ days ago
Customer Support Executive
Find My TeamMumbai, Maharashtra, India Conduct on-site implementation and training sessions for software products such as ERP, CRM, GST, Export, Payroll, and HRMS.
Provide hands-on support during the software implementation process and a...Show moreLast updated: 25 days ago
Senior Executive - Customer Support
Iron Mountain302,B-wing,3rdfloor,TimesSquare,A.K.Road, Mumbai, IND At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That’s why we need smart, committed people to join us.Whether you’re loo...Show moreLast updated: 16 days ago
- Promoted
Customer Support Executive - US Customers (Night Shift)
Action Tour GuideMumbai, Maharashtra, India We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities.
Our mission is to enhance the w...Show moreLast updated: 9 days ago