Yash Technologies - Manager - IT Service Management

Key Responsibilities :

• ITIL Process Implementation : Implement and manage the IT Service Management lifecycle, including the Request, Incident, Problem, and Change Management processes and procedures.
• Service Assurance : Ensure that all IT services meet the levels of availability required by the business and are delivered in accordance with agreed Service Level Agreements.
• Incident Management : Manage major incidents to minimize downtime and negative impact on business operations.
• Change Management : Oversee the Change Management process to ensure minimal disruption to IT services.
• Vendor Management : Manage relationships and liaise with vendors for sales, service, and support of all IT systems and tools.
• Serve as the primary contact for software, hardware, and network-related vendors.
• Cloud Strategy : Define and implement the company's cloud strategy in support of professional services requirements and in support of new product and services offerings.
• Staff Development : Recruit and develop IT staff in alignment with IT objectives and corporate Bachelor of Science degree or equivalent, preferably in Information Technology, Computer Science or a technology-related discipline.
• Master's degree considered an asset.
• At least 5 years of leadership experience in the Information Technology field, including new product development, implementation, and at least 5 years of progressively responsible IT management experience, inclusive of senior-level technology-related strategic planning, budgeting, and execution.
• In-depth knowledge of IT infrastructure technologies, including VMware virtualization, IaaS, Cloud backup, Disaster Recovery, and Unified Communications.
• Expertise in implementing and managing software solutions in the areas of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), E-Commerce solutions, and Middleware.
• Systems design and development process including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation, and IT operational management.

Education and Certifications :

Location : (ref : iimjobs.com)