Application Support Engineer

Designation : Application Support Engineer

Experience : 3-5 years

Location : Remote / India (Rotational Shifts)

Essential skills :

• Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
• Demonstrated excellent verbal and written communication skills.
• Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints.
• Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support.
• Participate in an on-call rotation to provide after-hours support for critical incidents.
• Navigate and analyze logs, configurations, and system metrics on Unix / Linux servers using command-line tools
• Scripting experience (Any one - Python or Ruby preferred)

Writing SQL Queries

Desired skills

Certifications, if any

ITIL certification.

Summary

This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff.

This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments.

Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable.

Roles & Responsibilities

Essential Experience

Desired Experience

Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix / Linux commands, and knowledge base articles.

Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.