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Process Support Analyst

Process Support Analyst

NTT DATAHyderabad, Telangana, India
30+ days ago
Job description

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Process Support Analyst is responsible for providing support to critical business applications.

The PSA is responsible for managing bugs, issues, new enhancements with the different development teams and providing support to the Business Analysis team on bigger projects, managing small parts of the project and actively helping with the Quality Assurance of the solution.

Supported applications are :

  • Service NOW
  • Logic Monitor
  • Automation stack

What you'll be doing

Provide end user support on how to use the application, and guarantee that the documentation is clear enough to ensure user doubts are minimized

  • Manage issues and bugs with the required development team
  • Manage incremental enhancements, working the required stakeholders to ensure the enhancement adds value to the business, and it’s correctly understood by the technical teams
  • Execute functional Quality Assurance tests to ensure the quality of the delivered projects and avoid issues when they are in production
  • Participate on bigger projects, helping the Business Analyst managing small pieces of a bigger project

    • Personal Skills :

  • Corporate polyglot : speaks business, speaks IT, can translate between both
  • Analytical thinking abilities
  • Loves challenges.

    • Technical Skills :

  • ITSM support experience
  • Good understanding on linux and windows
  • Ability to write functional requirements
  • 1 – 2 years of experience acting as ITSM tool support engineer
  • Nice to have some knowledge in Agile methodologies

    • Language Skills :

  • Written and spoken English (fluent / native)

    • Workplace type : Hybrid Working

    About NTT DATA

    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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    Support Analyst • Hyderabad, Telangana, India