Techstar Software - ServiceNow Practice Lead / Solution Architect

ServiceNow Practice Lead / Solution Architect

Exp : 13+ years

Location : Hyderabad

Position Overview :

The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives.

Key Responsibilities :

1. Strategy & Leadership :

• Define and drive the ServiceNow practice roadmap and best practices.
• Act as the primary subject matter expert (SME) for ServiceNow solutions.
• Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.
• Stay updated with the latest ServiceNow releases, trends, and industry best practices.

2. ServiceNow Implementation & Solutioning :

1. IT Service Management (ITSM)

2. IT Operations Management (ITOM)

3. IT Asset Management (ITAM)

4. HR Service Delivery (HRSD)

5. Customer Service Management (CSM)

6. Security Operations (SecOps)

3. Team Leadership & Mentorship :

4. Client Engagement & Project Management :

5. Continuous Improvement & Innovation :

Required Skills & Experience :

Preferred Certifications :

Why Join Us?

ref : hirist.tech)