Associate Support Engineer

Do you enjoy solving complex technical problems

At AppsFlyer the Support Team is a critical part of AppsFlyers business. As a customer-obsessed company our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition the entire team is a crucial component of the feedback loop working closely with the Engineering team to fix bugs help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What youll do :

• Be comfortable working in the EMEA timezone.
• Take end-to-end ownership of customer technical issues including initial troubleshooting root cause identification resolution and communication
• Work with the Customers App development team to troubleshoot any SDK implementation issues
• Collaborate closely with Customer Success Product Engineering teams and others to troubleshoot technical issues
• Enrich our Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

What you have :

Bonus Points :

As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.

As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go Kaniel CEO

Required Experience :

Key Skills

Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support

Employment Type : Full Time

Experience : years

Vacancy : 1