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ESM Tech Lead

ESM Tech Lead

Hexaware TechnologiesChennai
30+ days ago
Job description

Description

Job Title

ServiceNow Sr Admin (5-8 Years)

Must Have Experience

  • 5+ years of hands-on experience on ServiceNow administration
  • Ability to demonstrate and lead on defining ITSM best practices, testing & migration approach.
  • Experience in participating Technical Governance board assisting on Technical Analysis of new features, tech debt.
  • Experience with Release planning, release governance , production readiness review
  • Familiar with administration of Custom Codes
  • Hands on experience in leading at least 2 ServiceNow upgrades, establishing best practices.
  • Knowledge of Flow Designer, Integration Hub
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
  • Hands on experience with Performance Analytics
  • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
  • Good knowledge of MID Server installation and management
  • Experience of LDAP / Active Directory / SSO implementation
  • Experience in the Agile Software Development Cycle

Good to have Experience

  • Worked on CMDB, CSDM, Discovery & Service Mapping
  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Review existing set up and provide best practice recommendations in line with the OEM.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Academic and Professional Experience

    Professional

  • 5+ years of experience with ServiceNow administration required.
  • 7+ years of experience with IT Industry required.
  • Academics

  • Certified System Admin is a must.
  • CIS-ITSM, Certified Application developer preferred.
  • One Mainline certification is a must.
  • CMDB, Performance Analytics certifications preferred.
  • ITIL Foundations certification is preferred.
  • Bachelor’s degree or equivalent combination of education and experience.
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    Tech Lead • Chennai

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