Associate Product Manager

Company Description

Leadics is a decision science firm that specialises in enterprise and market data analysis to solve core business problems. With expertise in sectors like Automotive, Energy, Consumer products, Retail, and Financial Services, Leadics delivers sustainable decision support systems using analytics, quantitative modeling, and visualization tools. The team comprises practitioners with global experience in management consulting, analytics, business intelligence, and IT implementation.

Role Description

This is a full-time remote role for an Associate Product Manager at Leadics. We are looking for a dynamic and customer-focused individual with hands-on experience in delivering SaaS-based marketing and customer experience solutions. In this role, you will act as a bridge between clients, business stakeholders, and technical teams to ensure seamless delivery, demo, training, support, and optimisation of our digital services platform tailored for automotive dealerships. This role will require occasional travel to meet the customers on request.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• 2–3 years of experience working on Product Analyst / Specialist, Customer Success Manager, or similar role in a B2C / B2B SaaS platform or any product working experience.
• Strong analytical and problem-solving skills
• Experience in product lifecycle management and defining product requirements
• Ability to prioritise features and make data-driven decisions
• Collaborative teamwork and communication skills
• Knowledge of Agile methodologies
• Strong understanding of CRM, lead management, and digital marketing tools.
• Proficient in data analysis and reporting; ability to interpret metrics and drive ROI-focused decisions.
• Excellent communication, presentation, and interpersonal skills.
• Hands-on experience in managing client escalations and providing technical support.
• Ability to learn new skills and operate in a fast-paced and changing environment.
• Eagerness to learn about the opportunities and challenges driving revenue in the area of work.
• Using tools like Excel, Google Sheets, SQL or BI platforms to analyse product usage and customer behaviour.