Senior Service Cloud Developer

Description

Job Title : Senior Service Cloud Developer

Location : [Bengaluru, Karnataka, India (Hybrid)]

About Us :

Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm headquartered in New York. Specializing in combining core engineering competencies with the latest in digital strategy and technology, Ness operates across 11 innovation hubs in the US, Eastern Europe, and India. Ness is a Summit Salesforce Partner with Salesforce delivery teams across LATAM, North America, Europe, and India. We provide full lifecycle Salesforce solutions with deep expertise across multiple Salesforce platforms and products, including Salesforce, MuleSoft, Tableau, and Heroku.

Job Summary :

We are looking for a highly motivated and experienced Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specifically specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role requires a professional with a strong understanding of Service Cloud best practices and the ability to translate business requirements into robust and scalable technical solutions.

Responsibilities :

• Design, develop, test, and deploy high-quality Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), and other Salesforce technologies.
• Lead and execute full lifecycle implementation of Salesforce Service Cloud, from requirements gathering to deployment and post-launch support.
• Collaborate with business analysts, solution architects, and other stakeholders to understand business requirements and translate them into technical specifications.
• Perform complex integrations between Salesforce Service Cloud and external systems using various integration patterns (e.g., REST, SOAP APIs, Platform Events, MuleSoft, etc.).
• Customize and configure core Service Cloud features to meet business needs, including but not limited to :
• Omni-Channel
• Service Console
• Case Management
• Entitlements & Milestones
• Knowledge Management (Knowledge Articles)
• Macros & Quick Text
• Live Agent / Chat
• Web-to-Case / Email-to-Case
• Contact Center Integrations (CTI)
• Service Level Agreements (SLAs)
• Reports & Dashboards for Service Performance
• Conduct code reviews, ensuring adherence to coding standards, best practices, and Salesforce governor limits.
• Troubleshoot and debug complex issues, providing timely resolution and support.
• Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly within the Service Cloud domain.
• Mentor junior developers and contribute to the overall technical growth of the team.
• Participate in release management, deployment, and post-deployment activities.

Required Qualifications :

Preferred Qualifications (Nice to Have) :

Why Join Ness? Be part of a global Salesforce Summit Partner with cutting-edge projects across industries. Work in a hybrid model with flexible working options in Bangalore, Pune, or Hyderabad. Engage in full lifecycle Salesforce implementations and gain exposure to MuleSoft, Tableau, and Heroku. Opportunity to work with a highly skilled and collaborative team. If you are passionate about Salesforce development and want to be part of a thriving team, apply now!

Equal Opportunity Statement : Ness Digital Engineering is committed to diversity and inclusivity in the workplace.