Technical Program Manager

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission : We exist to forge relationships between companies and communities.

We are looking for an experienced Technical Program Manager who will be driving execution of some of the platform's largest initiatives, creating tight collaboration between engineering, product and business teams, and improving our processes. A successful candidate will need to be comfortable working in a fast-paced environment with dynamic cross-functional teams, be able to deal with complexity and ambiguity and come up with innovative solutions and best practices to support a growing organization.

Responsibilities :

Work with product, business and engineering teams to define project deliverables and milestones.

Work cross functionally to identify resources and develop project schedules based on requirements, technical challenges, available resources, and business needs.

Proactively identify risks and engage with the right partners to put in place contingency / mitigation plans.

Gather requirements and define user stories ensuring features deliver expected business value and objectives

Drive project execution across multiple product teams, manage migration and roll out plans to ensure quality and timeliness of all the deliverables.

Effectively communicate program status, issues, risks and dependencies with all the stakeholders at various levels in the organization.

Additional duties as assigned.

Qualifications :

5-8  years of demonstrated project / program management experience working with cross functional teams

Strong technical background and the ability to understand technical solutions  and contribute to technical design and implementation

Excellent written and verbal communication skills with both technical and non-technical audiences

Deep experience with current industry standard  program / project management tools and techniques

Bachelor’s degree in technical field (Computer Science, Engineering, Physical Sciences), MS / MBA preferred (but not necessary).

Bilingual in French or German preferred but not required

When you join Reputation, you can expect :

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best :

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .

Our employees highlight our :

Ample Opportunities - “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”

Positive Culture - “You will never have a better culture anywhere else. Period.”

Training and Tools - “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

Balance - “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives :

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :

Diversity : Embracing a culture that values uniqueness.

Inclusion : Inviting diverse groups to take part in company life.

Belonging : Helping each individual feel accepted for who they are.

At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as :

Health Insurance & Wellness Benefits : Group Health Insurance : Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

Maternity Benefits : Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

Life Insurance : Insurance at 3x annual cost to the company (Term Insurance, GPA)

Accident / Disability Insurance : Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

OPD : of 7500 per annum per employee

Leaves

10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

12 Casual / Sick leaves (Pro-rata calculated)

02 Earned Leaves per Month (Pro-rata calculated)

04 Employee Recharge days (aka company holiday / office closed)

Maternity & Paternity (6 months)

Bereavement Leave (10 Days)

Car Lease :

Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Applicants only - No 3rd party agency candidates.