Project Manager

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You'll be the driving force for every aspect of a program's success, and the "conductor" who orchestrates everyone's efforts to make beautiful music together. As the single point of contact to the client, you'll also be the living embodiment of Kyndryl's reputation every day.

As Project Manager, you have command of a very full and detail-oriented calendar. You'll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you'll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling.

But as important as planning and organization are, communication is 90% of the job. You're the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You're also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line : You need to like interactions with other people and know how to be kind and empathetic but also assertive - and handle customer change requests with diplomacy.

You're going to be meeting a lot of people, networking, and forging relationships. Our "one team with the customer" concept means you'll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve "embedding" with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It's a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically.

Coordination Across Sites : Oversee activities at the DC site in Mumbai, the Near DR site in Mumbai, and the DR site in Bangalore.

Shift Scheduling : Develop and manage 24x7 shift schedules for resource availability across three shifts.

These responsibilities highlight the Project Manager's pivotal role in ensuring seamless operations, effective communication, and timely resolution of issues across multiple sites.

Resource Management : Coordinate with the bank to inform and manage any changes in resources

Site Management : Handle all activities related to resource planning, operating systems, applications, system and database management, monitoring, and report generation across all three sites.

Reporting and Meetings : Conduct regular meetings with the bank's team and submit weekly and monthly reports.

Audit Compliance : Play an active role in addressing observations from IS Audit, VAPT, Concurrent Audit, PCI DSS, ISO Audit, RBI Audit, and CISO, ensuring timely closure.

Issue Resolution : Ensure that issues are resolved within defined service level agreements to prevent disruptions in banking services.

Incident Management : Submit a root cause analysis for any incident raised by the bank within 6 hours and maintain a proper incident register.

Team Monitoring : Closely monitor team activities related to data center management, server monitoring, OS, databases, backups, DR drills, inventory management, and data center upkeep.

Initial Point of Contact : Serve as the first point of contact for the bank for any issues, with users reporting incidents through electronic interfaces to the Project Manager.

Issue Logging and Follow-up : Log calls with respective vendors for hardware, application, or database issues and follow up for resolution.

Call Closure : Ensure closure of calls related to servers, storage, databases, backups, and applications for primary DC, DR, and Near DR sites.

Also Known As :

Tune the Database to optimize and harmonize the performance of application databases (Oracle - RAC environment) on regular basis. Find queries, which are creating latches / locks or consuming higher system resource in application database and tune the same in co-ordination with in-house scripting team / application vendor to improve the transaction response time and avoid any latches / locks. Study the logic in the custom queries, verify the change to be implemented in applications and ensure that queries are optimized before deploying in productions environment. Any downtime due to improper tuning of custom query logic will be attributable to the bidder. Study the invalid objects in application Production database and validate the same on regular basis Indexing  /  Re-indexing of tables / objects to be carried out on regular basis. need to submit a report on the queries tuned to optimize the performance to Bank on monthly basis and its impact analysis.

Your future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Minimum 10+ years of experience in project management.

Working in Experience in BFSI Sector

team Management

Problem solving & Collaberative

incident Management Required

Preferred Technical and Professional Experience

Graduation Required.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.