I nterview Briefing – Store Manager Role
Company : Country Chicken Co.
Location : Retail Store
MANIKONDA,CHANDANAGR,KPHB,PRAGATINAGAR,SAINIKPURI+ 5 DARK STORES)
Position : Store Manager
CTC : Up to ₹4 TO 4.5 LPA
Reporting to : Area Manager / Operations Head
About the Role :
The Store Manager is responsible for overall store performance , ensuring smooth day-to-day operations, inventory control , team management, and excellent customer experience. The role requires strong control over systems, manpower, and on-ground execution.
Shift Structure :
- Break Shift (Retail Standard) :
- Morning : 6 : 00 AM – 11 : 00 AM
- Evening : 5 : 30 PM – 10 : 00 PM
- 6 Full-Day Shifts per Month
- 6 Week Offs per Month (Compared to 4 in most companies)
Inventory & Data Control :
Responsible for both manual and system-based inventory trackingDaily updates in POS / inventory systems like Prana, Pranago, or similarManage stock inward (GRN), daily consumption, transfers, and expiry checksMaintain stock vs sales accuracy , prevent shrinkage and pilferageTrack and report wastage , identify reasons, and take preventive stepsManage and submit regular data reports (daily sales, stock, wastage, indenting)Team Management :
Lead a team of butchers, CSAs (Customer Service Associates), riders, and helpersCreate duty rosters, allocate tasks, and ensure punctuality & groomingMaintain discipline , handle leaves / absences, and take corrective action where neededMonitor productivity and encourage teamwork across store rolesOnline Order & Customer Handling :
Manage and dispatch orders from Swiggy, Zomato, and in-house website / appEnsure order accuracy, packaging, and rider coordinationFocus on on-time deliveries , especially during peak hoursHandle customer escalations, refunds, or complaints as requiredGrooming, Hygiene & SOP Compliance :
Ensure store is maintained as per brand hygiene standardsMonitor grooming and cleanliness of butchers and other staffConduct daily opening / closing checks and hygiene walkthroughsAdhere to SOPs for meat handling, cutting, storage, and deliveryRequirements :
2–5 years of retail store management experience (meat / FMCG preferred)Strong skills in Excel, POS & inventory toolsExperience managing blue-collar teamsProficient in data reporting, people handling, and customer serviceComfortable with early morning and evening shifts