Human Resource Business Partner - Executive

Job Title :

Executive – Human Resource Business Partner (HRBP)

Diversity / Female - Preferred) Location :

Gurgaon Company :

IGT Solutions Pvt. Ltd. Industry :

IT & BPM – Travel, Transportation, and Hospitality Domain

Company Overview : IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over

10,000+ travel industry experts

15 state-of-the-art delivery centers

worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting. IGT is committed to a diverse and inclusive workplace and provides

equal employment opportunities

without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary : We are seeking a dynamic and experienced

Executive – HR Business Partner (HRBP)

to join our team in

Gurgaon . This role will lead HR operations for the assigned vertical / process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities : Employee Relations :

Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT). Compliance & Policy Adherence :

Enforce labor laws, company discipline, and the Code of Conduct. Attrition Management :

Maintain attrition at or below 5%. Employee Engagement :

Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups. Performance Management :

Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals. Training Compliance :

Track training plan adherence for the assigned vertical / process. Exit Management :

Conduct exit interviews, analyze survey data, and present actionable insights and trends. Retention Strategies :

Implement effective strategies to enhance employee retention and workplace satisfaction. Branding & Market Intelligence :

Support employer branding and monitor industry HR best practices. Policy Compliance :

Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications : Education :

Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management). Experience :

Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO / Call Center environment.

Skills & Competencies : Proficiency in

MS Office tools

Excel, PowerPoint, Word) Strong

analytical and problem-solving

skills Basic understanding of

labor laws

and HR practices Ability to

multitask

and manage deadlines Excellent

verbal and written communication

skills Strong

interpersonal and conflict-resolution

abilities

Additional Information : Work Environment :

Onsite role (Gurgaon office) Work Schedule :

Flexibility to work in

afternoon / morning shifts (rotational)

Why Join IGT Solutions? Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.