Talent.com
This job offer is not available in your country.
Program Manager II, Last Mile ACES - Quality

Program Manager II, Last Mile ACES - Quality

ATSPL - MaharashtraMumbai, Maharashtra, IND
30+ days ago
Job description

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.

The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.

Key job responsibilities

Become an subject matter expert for AMZL and customer service processes and systems

Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations.

Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management.

Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.

Deliver end-to-end continuous improvement programs, projects and initiatives.Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

On this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals.

This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level.

About the team

Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.

Key job responsibilities

Key job responsibilities

  • Develop and improve Amazon Logistics equipment and processes to enhance safety, associate / driver experience, capacity, speed, quality, and cost goals
  • Drive a culture of standardization and innovation across WW Process Engineering Org.
  • Initiate, define, plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations.
  • Present concepts, designs, program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills.
  • Responsible to integrate new equipment designs, process improvements, safety enhancement, etc.; into standard designs.

BASIC QUALIFICATIONS

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • PREFERRED QUALIFICATIONS

  • A degree in the technical field of Supply Chain, Operations, Engineering, or Mathematics.
  • Relevant experience with last mile and / or customer service processes and technologies.
  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
  • Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
  • Relevant experience scoping, leading, and implementing process improvements through : Lean process, Kaizen, and / or Six Sigma.
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.

    Create a job alert for this search

    Program Manager • Mumbai, Maharashtra, IND

    Related jobs
    Team Leader - Intern, Last Mile

    Team Leader - Intern, Last Mile

    ATSPL - HaryanaIND
    You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance trac...Show moreLast updated: 30+ days ago
    Cluster Head -Last Mile - Bangalore

    Cluster Head -Last Mile - Bangalore

    MeeshoINDIA
    Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head LM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the ...Show moreLast updated: 30+ days ago
    Technical Program Manager II, Data Center Quality, Cloud Supply Chain

    Technical Program Manager II, Data Center Quality, Cloud Supply Chain

    Google India Pvt LtdINDIA
    Technical Program Manager II, Data Center Quality, Cloud Supply Chain.Atlanta, GA, USA; Las Vegas, Nevada, USA; Austin, TX, USA. Experience driving progress, solving problems, and mentoring more jun...Show moreLast updated: 30+ days ago
    Program Analyst II

    Program Analyst II

    ECOLABINDIA
    The primary focus of this position is to work with Supply Chain business partners and internal customers to gather technical and business requirements. Highly capable to understand Supply Chain busi...Show moreLast updated: 30+ days ago
    Quality Engineer II

    Quality Engineer II

    MEDTRONICINDIA
    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovatio...Show moreLast updated: 30+ days ago
    Program Specialist II

    Program Specialist II

    HoneywellMumbai, MAHARASHTRA, India
    Day to day co-ordination with customer, vendors and suppliers for the assigned projects.Ensure Project execution is being progressed with the satisfaction of client. Ensure adherence to contract, sc...Show moreLast updated: 30+ days ago
    Program Manager - Quality, Imaging Sub Systems

    Program Manager - Quality, Imaging Sub Systems

    GE HealthCareINDIA
    Develop and maintain systems, rules, and processes to ensure fulfillment of internal and external requirements.Ensures that projects and products are capable and will meet specified standards (Prev...Show moreLast updated: 30+ days ago
    Program Manager

    Program Manager

    LRN CorporationMumbai, MH, IN
    Quick Apply
    LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethica...Show moreLast updated: 19 days ago
    Team Lead, Last mile

    Team Lead, Last mile

    AMAZON INDIA PVT LTDINDIA
    At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation...Show moreLast updated: 30+ days ago
    Regional Fleet Manager, AMZL (Last Mile) - Mumbai

    Regional Fleet Manager, AMZL (Last Mile) - Mumbai

    ATSPL - Maharashtra - C56Mumbai, Maharashtra, IND
    US-based multinational electronic commerce company headquartered in Seattle, Washington.DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.Ama...Show moreLast updated: 30+ days ago
    • Promoted
    Program Manager

    Program Manager

    OCS GROUP (INDIA) PRIVATE LIMITED.Mumbai
    Key Responsibilities Program Leadership : - Lead multiple concurrent projects, a...Show moreLast updated: 30+ days ago
    Territory Manager - Last Mile Operations

    Territory Manager - Last Mile Operations

    LivspaceMumbai
    In the role of Territory Manager - Last Mile Operations, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director - Last Mile

    Associate Director - Last Mile

    ZeptoMumbai Metropolitan Region, India
    Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in Ind...Show moreLast updated: 10 days ago
    Area Manager -Quick Commerce, GSF Last Mile

    Area Manager -Quick Commerce, GSF Last Mile

    ASSPL - MaharashtraMumbai, Maharashtra, IND
    Area Managers are responsible for all budgetary, people development and operations objectives of our Amazon Fresh Fulfillment Center Additional responsibilities include managing and leading a team ...Show moreLast updated: 20 days ago
    Technical Program Manager II

    Technical Program Manager II

    MASTERCARDINDIA
    Mastercard powers economies and empowers people in 200 countries and territories worldwide.Together with our customers, were helping build. We support a wide range of digital payments choices, maki...Show moreLast updated: 30+ days ago
    Last Mile Executive

    Last Mile Executive

    Thyrocare Technologies Ltd.Karnataka, IN
    Pick up blood samples as per app order from Laboratories, Doctors, Hospital and deliver it to Thyrocare Lab.Pick up and ensure delivery of sample as assigned by the Company on time.Drive safely and...Show moreLast updated: 30+ days ago
    Last Local - Manager - Social Media

    Last Local - Manager - Social Media

    Last Local App Solutions Pvt. Ltd.Mumbai, India
    Company Description : - Node Bracket Media (formerly Last Local App Solutions) is a boutique digital marketing agency with two major lines of business (software development and ...Show moreLast updated: 17 days ago
    • Promoted
    Program Manager

    Program Manager

    RecroMumbai, IN
    We're looking for a Program Manager Intern to provide crucial direct support to the Head of our Startup Business Unit at Recro. The ideal candidate is a proactive, detail-oriented individual eager t...Show moreLast updated: 25 days ago