Customer Support - Japanese

What is your department's deliverables?

Obtaining a high volume of regulatory documentation from suppliers around the world. Supplier Relations Specialists represent the company to these suppliers and must always project a professional corporate image in communications with them. Through effective supplier outreach, Supplier Relations achieves a high resolve rate and builds an engaged supplier network.

Where does the role fit within your organizational structure?

The Supplier Relations Specialist role is part of the Supplier Relations team, which operates within the Data Acquisition Center. These specialists work on obtainments to facilitate completion of requests received from clients. They achieve this by engaging with suppliers and adhering to the contracted due diligence process.

Required soft skills / experience

• Must be fluent in Japanese able to read, write, and speak with certification in JLPT N3 or above.
• Must have experience in customer support using theJapanese language.
• Must possess project management, interpersonal, communication, and organizational skills.
• Ability to multi-task, be detail-oriented, and identify as well as solve problems effectively with minimum supervision.
• Must be able to foster team spirit and work in a team environment.
• Ability to manage multiple situations in a fast-paced environment with flexibility to shift workloads as priorities change.

Desired Skills / experience

A day in the life : please describe a day in the life for the employee.

Supplier Relations Specialists begin their day by organizing daily workload targets efficiently. They work towards having direct communication with suppliers to collect regulatory documentation and overcome supplier objections or resistance. Additionally, they verify and update contact information in the Compli system. Throughout the day, they collaborate with the supplier relations team to provide necessary support in achieving collective targets. Furthermore, they schedule time to meet with their team and promptly address any issues encountered with suppliers, processes, or systems.

Requirements :