Senior Manager Technology

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Job Summary : The Senior Manager – Technology will be responsible for overseeing the implementation of contact center solutions, developing and integrating Generative AI (GenAI) technologies, and writing code modules. The ideal candidate will have a strong background in Python and a proven track record in managing technology projects.

Our ideal candidates should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment. To build high-quality, innovative, and fully performing software that complies with coding standards and technical design.

Required Skills :

• Proven experience in implementing contact center solutions. Experience in any one contact center application (Genesys, Five9, Cisco, Avaya, Aws Connect, Twilio etc)
• Strong troubleshooting skills. Applicant must be able to determine the causes of complex problems
• Strong proficiency in Python programming.
• Experience with Generative AI (GenAI) development and integration.
• Knowledge of TensorFlow, Keras, PyTorch, or Scikit-learn for developing machine learning models.
• Familiarity with SQL and NoSQL databases, such as PostgreSQL, MySQL, MongoDB, or Redis.
• Experience with cloud platforms like AWS, Azure, or Google Cloud
• Expertise in database design, technical documentation
• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of software development best practices and methodologies.
• Knowledge of DevOps practices and tools like Docker, Kubernetes, Jenkins, and Git.

Roles and Responsibilities :

Qualifications :

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