Solution Engineer

We are seeking a skilled and motivated Solution Engineer to support customers throughout the full lifecycle of software implementation-including preparation, planning, design, configuration, validation, and deployment. This is a hands-on role requiring direct configuration of software to meet customer-specific business requirements.

The Solution Engineer will work closely with Technical Support, Product Management, Engineering, and Executive teams to ensure timely delivery and high-quality solutions. Familiarity with energy efficiency retrofits and utility efficiency programs is a strong plus.

Primary Responsibilities :

• Serve as the primary resource during the client implementation / onboarding phase
• Identify, document, and define customer business and technical needs
• Develop clear user documentation, instructions, and standard procedures
• Deliver training sessions on solution administration and usage
• Participate in customer project calls and serve as a subject matter expert on solutions
• Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking
• Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities
• Translate business requirements into technical specifications for product configuration or enhancements
• Collaborate with global team members across multiple time zones, including the U.S., India, and China
• Build and maintain strong customer relationships to gather and validate requirements
• Contribute to the development of implementation best practices and suggest improvements to processes
• Execute other tasks and duties as assigned

Required Skills & Experience :

1. JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman

2. Embarcadero RAD Studio, Delphi

ref : hirist.tech)