Consultant - Technical Implementation

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management housekeeping activities facility maintenance survey solutions scheduling & labour management and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels restaurants casinos and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton Rosewood Shangri La Accor IHG Hoxton Corinthia Oetker Collection etc. We are a small but growing team and youll have opportunities to express yourself and make meaningful contributions to our products and the company.

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About the job

Consultant - Technical Implementations will be responsible for Technical Implementation successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience.

What will you do

• Manage technical projects installation and configuration for all new customers.
• Liaise with vendors for scheduling interface tests and ensure project timelines are honoured.
• Coordinate directly with on-site IT vendors and off-site helpdesks over email or phone calls to complete technical assignments.
• Work closely with the Project Manager and flag any technical issues in time.
• Document the Interface testing and other details update and complete all handovers.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.
• Troubleshoot technical issues faced which could be related to external interfaces networking application etc.
• Coordinate with engineering group for installation related issues.
• Provide Level 2 support for any production related technical issues.

We are looking for :

The Unifocus experience :

Our Culture Statement : Thriving Together Achieving Greatness

To support our culture mission we have four core culture values of Unite Inspire Empower and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally combining our diverse talents perspectives and expertise. With professionalism and a touch of fun we inspire and empower each other to excel. Together we deliver exceptional value challenge norms and leave a lasting impact within the hospitality industry.

In addition to a competitive salary we offer :

Required Experience :

Contract

Key Skills

Children Activity,Internet Marketing,Land Survey,Accountancy,Gynecology,Fashion Merchandising

Employment Type : Full-Time

Experience : years

Vacancy : 1