Salesforce Developer(Omnichannel,6-10 YOE) With fast growing software company, Pune(Hybrid)

Summary :

We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities.

This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.

Role & Responsibility

• Focus on delivering high-quality, functional solutions on the Salesforce.com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.
• Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.
• Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.
• Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
• Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.
• Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
• Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.
• Debug and resolve production issues, providing root cause analysis and long-term fixes to ensure platform stability.
• Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery.
• Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability.
• Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations.

Job requirements : -