Front Office Receptionist

PURPOSE OF THE JOB : To be the first point of contact of the company to all outsiders

Primary responsibility :

To assist in execution of contests – This entails the person to inform winners, ensure that the gifts / prizes are available and organize the date and time when the winners would come to receive the gifts.

To receive various calls – The person is responsible for single-handedly managing various calls that are received at Radio Mirchi. These are a mix of business calls, calls requesting songs, any complaint via phone calls, calls asking for information about contests, program, program details and RJs.

To personally interact with outsiders – The person is responsible to take care of every visitor to the organization. These include the celebrities, the contest winners, clients, guests and any official visitors. The person is expected to accompany them to the person whom the visitor has come to meet. Also the person is expected to offer refreshments and give company in case the visitor is waiting.

Other responsibilities :

To manage a guest / celebrity The person is responsible for dealing with the guest throughout the guests visit at Radio Mirchi.

To manage contest winners This entails the person to receive the contest winner and then check the details of the person with the details of the contest. Verify details and handover the gift. Lastly show them around the office and the studio.

Arrange for all travel and accommodation of all visitors in hotels / guest houses

Organize / arrange for transport and refreshments to visitors / officials visiting the station

Maintaining ambience of the office : Neat, clean and hygienic office conditions which please and impress the visitors. Housekeeping should happen under her supervision and instructions.

Communication : Communication with team members specially on get togethers, team meetings etc.. Should maintain record of birthdays, anniversaries of team members and should voluntarily organize small get togethers to promote cohesiveness.

Messaging : Communication link between external and internal customers. Passing messages of clients and visitors to team members if they are not around.

EDUCATIONAL QUALIFICATIONS : Graduate

OTHER SKILLS : Needs good communication and people handling skills, pleasing personality