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Technical Engineer - Network Operations Center

Technical Engineer - Network Operations Center

MNR Solutions Private LimitedBangalore
30+ days ago
Job description

Key Responsibilities :

  • Responsible for handling Level 1 analysis, trouble shooting and resolution.
  • Responsible for handling product queries.
  • Operation and Maintenance of system, platform, and interconnects including performing daily checklists and troubleshooting.
  • The network elements include apps server, signaling interfaces, data base server, storage array, Oracle, Sun, HP and other hardware.
  • Handling all the communication related to the assigned customer accounts.
  • Coordinating the issues internally and with outsourced partners, service providers (ISPs, ILD / NLD carriers) and onsite teams.
  • Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
  • To interface with customer for all CSRs internal and external.
  • CSR handling on a 24 / 7 service level and to work in any shift.
  • Implement workarounds to limit customer downtime.
  • Subsequently follow-up and ensure implementation of permanent solution.
  • Participate or organize Technical Call Bridge to address technical diagnostics with in collaboration with customers and partners.
  • Maintain all the connectivity and account details from a support perspective to provide efficient support.
  • Ensuring SLAs to better level than customer Profile Qualification :
  • B.E. / B.Tech. , M.E. / M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Skill Set :

  • Experience in Network Operations, troubleshooting customer issues related to wireless technologies
  • Strong Knowledge of GSM, SS7, SCCP and Core Network
  • Operating Systems : Unix, Solaris
  • Excellent troubleshooting skills
  • Strong computer skills are required, with specific experience in HP Unix or Sun Solaris and Windows environment
  • Ability to work in a team environment serving multiple global customers
  • Strong English communication skills and sense of urgency
  • Experience :

  • 3 years of experience working as part of a 24X7 NOC team
  • Min 2 years of related mobile telecom network operations environment required
  • ref : hirist.tech)

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