Customer Success Manager | Edtech SaaS

About Our Client

Our client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.

Job Description

Key Responsibilities Phase 1 : Individual Contributor (First 6 months)

Shadow leadership to deeply understand the platform and customer needs.

Own relationships with partner schools and manage onboarding.

Lead training sessions and ensure smooth setup from Day 0.

Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.

Build the initial Customer Success playbook.

Phase 2 : Managerial Growth

Recruit, train, and mentor a high-performing Customer Success team.

Own customer success metrics including retention and satisfaction.

Scale customer success operations while maintaining a high-touch approach.

Develop strong, lasting partnerships with schools.

The Successful Applicant

High retention and engagement of partner schools.

Schools view the platform as essential to their success.

Scalable, repeatable Customer Success processes.

Strong, trusting relationships with educational partners.