Transportation Representative, Amazon Shipping

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner / seller issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times.

Provides / expedites prompt and efficient service to Amazon sellers / delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

BASIC QUALIFICATIONS

Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers. Good comprehension skills – ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications.

PREFERRED QUALIFICATIONS

Proficiency in Advanced Excel (pivot tables, vlookups).

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