Business Analyst

ROLE RESPONSIBILITIES

• Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Identify and troubleshoot application issues to maintain optimal system performance.
• Ensure usability and functionality for all system end-users.
• Conduct root cause analysis to determine the origin of issues.
• Provide actionable recommendations for system improvements based on findings.
• Provide support to workflows and provide expert knowledge on all workflow designs.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Lead review sessions for completed business / functional requirements with key business users focused on gaining consensus and final business approval.
• Build strong relationships within the business units and support functions to understand the business needs.
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

GENERAL QUALIFICATIONS

EDUCATION REQUIREMENTS