Sr. Process Assurance Associate

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment, ensuring smooth interactions between customers and suppliers? If so, we have an exciting opportunity for you to join our team as a Customer and Supplier Relations Specialist.

Job timing are - 5.30 PM to 2.30 AM IST (Please read this toughly we have only one shift we work EST USA zone)

Responsibilities :

As a Customer and Supplier Relations Specialist, you will be the vital link between our valued customers and trusted suppliers. Your primary responsibilities will include :

Customer and Supplier Coordination : You will be responsible for managing the relationship between customers and suppliers. This includes ensuring timely and accurate shipments, deliveries, and repairs as per the committed timelines.

Records Management : Maintain meticulous records of all transactions, shipments, and repairs. Organize and update databases regularly to ensure data accuracy.

Follow-up and Escalations : Proactively follow up with customers and suppliers to ensure smooth and efficient processes. In the case of repair requests, you will monitor progress, identify potential delays, and take proactive actions to meet delivery commitments.

Communication : Communicate effectively with both customers and suppliers, providing updates, addressing concerns, and maintaining a high level of customer satisfaction.

Excel Proficiency : Utilize Excel to manage and analyze data effectively. Knowledge of VLOOKUP, XLOOKUP, HLOOKUP, and other Excel functions will be advantageous in streamlining processes.

System Expertise : Demonstrate a good understanding of the systems used for order processing, tracking, and communication. Leverage your technical knowledge to ensure efficient operations.

Skills and Qualifications :

Strong English Communication : Exceptional written and verbal communication skills in English are essential for effective interactions with customers and suppliers.

Organization and Time Management : A high level of organizational skills and the ability to manage multiple tasks simultaneously while meeting deadlines.

Attention to Detail : Accuracy and attention to detail are crucial in maintaining precise records and ensuring smooth transactions.

Problem-Solving Skill s : Proactively identify potential issues and address them promptly to avoid disruptions in operations.

Team Player : Collaborate effectively with cross-functional teams to ensure seamless coordination between departments.

Tech-Savvy : Proficient in using computer systems and software for data management and communication.

Join Our Team :

If you are enthusiastic about delivering exceptional customer experiences, while effectively managing supplier relationships, this role is for you. We offer a dynamic work environment, opportunities for growth, and a chance to be a part of a dedicated team that values integrity and customer satisfaction.

To apply for this position, please send your updated resume to Hrindiadivision@ahgroupna.com. We look forward to hearing from you!

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