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Senior ServiceNow Developer
Senior ServiceNow DeveloperPeople Prime Worldwide • pune, India
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Senior ServiceNow Developer

Senior ServiceNow Developer

People Prime Worldwide • pune, India
1 day ago
Job description

About the Company : Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

About the Role : Senior ServiceNow Developer - ITSM

Location : Any NTT location

Exp : 8 years (Relevant)

Shift Timings : 4 : 00 pm to 1 : 00 am IST

Hybrid / Remote : Hybrid

Start date : Immediate to 15 Days

Mandate Skills :

  • ServiceNow HRSD certified
  • ServiceNow SPM certified
  • ServiceNow Technical Architect

POSITION OVERVIEW : Senior ServiceNow Developer - ITSM

Principal Accountabilities :

  • Defines policy & standards – Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc.
  • Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations.
  • Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution.
  • Leads any technical issues preventing successful service delivery and communications towards successful resolution.
  • Architect, design and deploy solutions using ServiceNow platform.
  • Define development best practices, architecture, code review check list, provide technical leadership and mentoring the ServiceNow Team.
  • Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platforms.
  • Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
  • Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
  • Implementation of approved apps from ServiceNow application store.
  • Technical oversight of activities for vendor resources on as-needed basis for project work / Steady state.
  • Validate all Requests for Enhancement (i.e., platform changes) providing technical perspective and recommendations and perform feasibility study where required.
  • Set standards for mid server deployment and usage.
  • Conducting platform performance audits and remediation activities.
  • Analyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables.
  • Develop agreed integrations between the Client ServiceNow system and external systems.
  • Responsible for executing patching and upgrades to the ServiceNow Platform.
  • Promotion of update sets to relevant instances as per the development standards and as required.
  • Act as the Problem Manager for Platform related Problem Records for assigned applications.
  • Ensure adherence to quality standards and attainment of project deliverables.
  • Some limited travel may be required for workshops.
  • Required :

  • A deep understanding of ServiceNow technology and the portfolio of applications.
  • Ability to be self-motivated and to take the lead without needing direction.
  • Excellent communication and organizational skills.
  • Preferred :

  • Certifications – ITIL Foundation or Master, Lean Sigma or similar process related.
  • Experience leading transition or integration projects for ServiceNow implementations.
  • Strong understanding of ITIL processes.
  • Any background in Service Management or Delivery roles would be a strong plus.
  • Qualifications :

  • ServiceNow Certified Administration certification (CSA)
  • Certified Implementation Specialist in ITSM (CIS-ITSM)
  • Certified Implementation Specialist in Service Provider (CIS-SP)
  • ITIL Foundation certified.
  • 8 years’ experience as a developer / architect in a ServiceNow environment
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