Client Operations Management Specialist

CEVA LogisticsRepublic Of India, IN

4 hours ago

Job description

Job Purpose :

To act as the expert for the route of responsibility, keeping track of existing + potential business as well as of market behaviours including identifying focus lanes or countries which reflect on tangible business opportunities.
To liaise with key account management, sales + operations to understand customer requirements, translating this for all key stakeholders.

Key Accountabilities :

Manage the agreed business scope between CEVA and customer operationally across the Ocean Product.

Support strategic reviews of account strategy, account / business plan and development to help and provide better operational execution.

Generate defined KPI’s & provide material for routine reviews, conducting root cause analysis when results are subpar and engaging the necessary team corrective measures.

Manage & monitor operational customers KPI’s for specific accounts to ensure service compliance & customer satisfaction. Responsible for country / regional performance.

Conduct and coordinate operational MBR / QBR’s for nominated customer(s) and internal.

Ensure customer operational reporting requirement are fulfilled.

Establish & maintain standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.

Proactively engage with country operation management & product implementation managers to validate non-standard process.

Identify recurring internal process failures / redundancies / problems to create action plans to drive operational improvements.

Report and review operational non-compliance with management & regional management.

Drive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team.

Drive continuous improvement, including engagement & coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable.

Organize training, facilitate (when needed conduct) training (together with SPS / SME) to further explain customer’s operating procedures to Operation teams.

Maintain on-going knowledge of procedural and / or regulatory changes as well as information

published on the company’s intranets and ensure distribution of information vital to the operations of the department / team.

Primary point of liaison for day-to-day operational issues & for inquiries relating to operational process. Review & resolve customer’s or internal inquiries and concerns promptly & professionally.

Lead, coordinate, participate to initiatives when required.

Motivate and coach operational teams to focus on the best customer service.

Education & Qualifications :

Bachelor Degree

Experience :

Minimum 8 years of relevant working experience in

the logistics industry in similar capacity.

Specialist Knowledge & Skills :

Good knowledge of MS Office

Strong analytical and problem solving skills;

both short-term / tactical and long-term / strategic

Act as focal point for logistics related escalations and complaints, and all other quality matters

Able to deal with ambiguities, conflicting priorities and work under pressure

Interpersonal & Communication Skills :

Excellent communication skills (verbal and written)

Create a job alert for this search

Operation Specialist • Republic Of India, IN

Related jobs

Promoted

Client Solutions Manager

AppZenPune, Republic Of India, IN

Role : Implementation Success Manager.AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes information from thousands of...Show moreLast updated: 24 days ago

Promoted

Client Solutions Manager

CarTrade Tech Ltd.Republic Of India, IN

The platform operates under several brands : CarWale, CarTrade, Olx, Shriram Automall, BikeWale, CarTrade Exchange and Adroit Auto. These platforms enable new and used automobile customers, vehicle d...Show moreLast updated: 6 days ago

Promoted
New!

Client Solutions Specialist

SCR SOFT TECHNOLOGIES(P)LTDChennai, Republic Of India, IN

Greetings from SCR Soft Technologies.We help companies digitalizing Quality Documentation, unify quality processes and data across the product lifecycle with a digital QMS.This is a full-time on-si...Show moreLast updated: 4 hours ago

Promoted

Operations Management Professional

HINDCO Consulting ServicesRepublic Of India, IN

Manage day-to-day operations of the business related to specific task and business function assigned.Collaborating with various teams to facilitate seamless communication and operational alignment....Show moreLast updated: 6 days ago

Promoted

Client Solutions Specialist

Policybazaar.comChennai, Republic Of India, IN

The candidate for this position will excel at creating and closing new opportunities.By using a consultative approach to selling, this person will use their expertise to identify and qualify leads,...Show moreLast updated: 27 days ago

Promoted
New!

Client Solutions Manager

AdaraRepublic Of India, IN

Role Summary : Consultant / Operator.Adara is expanding its delivery team and seeking.You’ll work directly with Adara’s founding partners and CXO-level clients, leading problem-solving, execution, a...Show moreLast updated: 4 hours ago

Promoted

Client Solutions Manager

Acquarius Capstorm LimitedCochin, Republic Of India, IN

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?. Would you like to be part of a fast-growing Australian SaaS company t...Show moreLast updated: 6 days ago

Promoted

Client Solutions Manager

ProStruct EngineeringRepublic Of India, IN

Work Time : Full-time during US Business hours.ProStruct Engineering, headquartered in San Francisco, California, is a leading firm in the civil and structural engineering industry, specializing in ...Show moreLast updated: 1 day ago

Promoted

Client Success Operations Specialist

UniHawk GlobalNew Delhi, Republic Of India, IN

UniHawk is a leading global education consulting firm shaping pathways for high-achieving students seeking transformative academic and career journeys. Our mission is to deliver trusted guidance, st...Show moreLast updated: 2 days ago

Promoted

Client Solutions Manager

Onit IndiaPune, Republic Of India, IN

We're redefining the future of legal operations through the power of AI.Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle...Show moreLast updated: 15 days ago

Promoted

Client Performance Insights Manager

PTR GlobalRepublic Of India, IN

PTR Global is a leader in workforce and talent solutions, delivering end-to-end recruiting, analytics, and program management support for some of the most recognized organizations worldwide.Our tea...Show moreLast updated: 6 days ago

Promoted

Client Solutions Manager

CloudgovRepublic Of India, IN

Ai is the world's first Gen AI agent for autonomous multicloud cost optimization.Our mission is to eliminate waste in multicloud, SaaS, and IT spending, empowering businesses of all sizes to maximi...Show moreLast updated: 17 days ago

Promoted

Client Solutions Manager

DataKernelsRepublic Of India, IN

We are a fast-growing technology consulting firm delivering end-to-end solutions across Data Analytics, AI, CRM, Web and App Development. Our mission is to empower businesses with intelligent soluti...Show moreLast updated: 30+ days ago

Promoted

Client Solutions Manager

InvokHR SolutionsRepublic Of India, IN

We are hiring - Key Account Manager.The client is a reputed manufacturer in the polymer and plastic alloy industry, known for producing engineering-grade materials used in automotive, electrical, a...Show moreLast updated: 17 days ago

Promoted

Client Success Operations Specialist

ZingHRPune, Republic Of India, IN

ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join our.Customer Success...Show moreLast updated: 6 days ago

Promoted

Client Support Operations Expert

TuringRepublic Of India, IN

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing support...Show moreLast updated: 3 days ago

Promoted

Client Solutions Manager

KarixChennai, Republic Of India, IN

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. What you'll be Responsible for?.Managing the existing...Show moreLast updated: 30+ days ago

Promoted

Salesforce Operations Specialist

Cavista TechnologiesRepublic Of India, IN

Responsibilities include but are not limited to : .Support and maintain Salesforce Sales Cloud and Service Cloud Professional Edition. Ensure optimal configuration, user access, and functionality with...Show moreLast updated: 4 days ago