Marketing Support Executive

A Marketing Support Executive is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as Client Servicing, sales, marketing, community management, Business Intelligence and so on, in order to keep fine-tuning the customer’s experience. A Marketing Support Executive will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Also, the candidate should be open to travel and work during weekends. (Compensatory off will be provided)

Job Type : Permanent (On-site)

Location : Bangalore.

Language : English and Hindi

Academic Qualification : Any Graduate

Preferred Experience : 1 year experience as a Customer Support Executive.

Desired Skills :

▪ Extensive experience in gathering and interpreting customer experience information.

▪ Knowledge of online customer engagement platforms and channels.

▪ Proficiency in MS Office, Zoom and CRM software’s.

▪ Exceptional interpersonal skills and a client-centered approach.

▪ Great organizational and time management abilities.

▪ Superb communication, collaboration, and problem-solving skills.

▪ Strong empathy.

▪ Collaboration and project management.

▪ Speed, flexibility and agility in implementation.

Tasks and Responsibilities :

▪ Identifying customer needs, desires, problems and taking proactive steps to

maintain positive experiences.

▪ Ensuring the strategies are aligned to the larger business goals and

outcomes.

▪ Reaching out to customers through outbound calls as per requirement.

▪ Serving as the primary point of contact by Responding to customer queries in

a timely and effective manner, via phone, email, social media applications.

▪ Analyzing customer feedback and preparing reports.

▪ Documenting processes and logging customer compliments and complaints.

▪ Keeping informed of industry trends and new CRM technologies.

▪ Should be able to put themselves in the customer’s shoes, so they can figure

out how something aspects the customer and effectively predict their reaction.

▪ Predicting customer behaviour, based on data.

Website : Company :

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