Assistant manager – us operations

Key Responsibilities

• Manage a team of 60–70 FTEs effectively.
• Ensure TAT (Turnaround Time) is consistently met, especially for clients with TAT-based processes.
• Oversee staffing, leave planning, and absenteeism management.
• Maintain regular client interaction and address client requirements efficiently.
• Train new employees and ensure smooth onboarding to the process.
• Provide floor support and guidance to the team as needed.
• Prepare and share daily, weekly, and monthly production and quality reports.
• Handle conference calls with the onshore team, especially for new process transitions.
• Conduct huddles and team meetings to communicate updates and address operational issues.
• Ensure production and quality targets set by the client are consistently achieved.

Required Qualifications

• Any bachelor’s degree (completed)
• Knowledge of MS Office and related applications
• Good presentation skills
• Ability to work independently within clearly defined parameters and accordingly take decisions.
• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.
• Should have strong analytical skills to review, interpret, and analyze data effectively.

Interested candidates can share their resume at