Oracle Xstore Production Support

Oracle Xstore Support Professional (L2 / L3)

Job Location : Bangalore / Pune / Mumbai / Noida / Gurgaon / Kochi

Ready to work in CST Time zone

We will consider only Immediate joiners

Job Responsibilities :

The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore / Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python.

Required Skills :

• Minimum of 3 years experience in a customer / user support role.
• Minimum 2 years knowledge of Retail POS systems on Micros Xstore
• Knowledge in SQL server 2012 or 2016 and database’s
• Knowledge of Xstore functionality, configuration and structure
• Strong customer service, verbal and written communication skills required.
• Troubleshooting skills required.
• Strong interpersonal communication and customer service skills
• Ability to quickly learn business applications and apply this knowledge to assist end users.
• Proficient in Windows 10 and use of the Internet.
• Must have the ability to multi-task and work well in a fast paced team environment.
• Must have strong analytical and problem solving skills.
• Ability to maintain a friendly, upbeat and positive attitude.

Responsibilities :

tracks activities of technical support specialists to whom tickets were assigned.