Technical support specialist

Job Responsibilities

• Provide first-level and second-level technical support via phone, email, chat, or ticketing systems.
• Diagnose and resolve issues related to software, hardware, networks, applications, and user accounts.
• Guide customers through step-by-step solutions and best practices.
• Log, track, and manage support tickets in the system.
• Prioritize and escalate issues based on severity and impact.
• Ensure timely resolution and follow-ups for all assigned tickets.
• Deliver excellent customer service with clear, friendly, and professional communication.
• Educate users on product features, functionality, and prevention of recurring issues.
• Maintain high customer satisfaction ratings.
• Assist with installation, configuration, and setup of applications or systems.
• Troubleshoot connectivity, performance, and access issues.
• Document common issues and solutions for internal knowledge bases.

Required Skills

Qualifications

ABOUT RTDS

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our continuous innovation-led services include :

OUR MISSION

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

OUR VISION

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

OUR BRANDS

Ace Cloud :

Ace Cloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes :

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24 / 7 human support to ensure seamless operations for its clients. Learn More

Ace Cloud Hosting :

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include :

Learn More

KEY HIGHLIGHTS

Industry Experience : 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees

Data Center Partners : 10+ data center partners located across the USA, UK, and India

Strategic Partnerships :

Accreditations and Memberships :

Awards and Recognitions :

CONTACT INFORMATION

Website :