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Customer Service Representative
Three AcrossGurugram, Haryana, India12 days ago
Job descriptionResolve customer complaints or queries effectively within the defined SLA. Escalate unresolved issues to the appropriate teams and ensure timely follow-up. Graduate / Under-Graduate. 0-3 years of experience in Customer Service (International Voice process). Strong verbal and written communication skills. Problem-solving abilities with a focus on customer satisfaction. Multitasking and time management skills in a fast-paced environment. Basic computer proficiency, including MS Office and typing skills. Experience from BFSI, Health Care, Aviation, Ecommerce with be an additional advantage. Salary Offered - 20k to 42k per month (basis experience). 5 Days working with rotational shifts and week-offs. Transport facility Performance Based incentives. Additional allowances for night shifts Opportunity to grow within a supportive and customer-focused organization. Comprehensive training to help you succeed in your role. Competitive salary with performance incentives. If you are passionate about delivering exceptional customer service and enjoy solving problems, we’d love to hear from you!
Job Title : Customer Care Representative
Location : Gurugram
Experience : 0-3 Years
Employment Type : Full-Time
Job Summary
We are seeking a proactive and empathetic Customer Care Representative to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their queries, concerns, and requests are addressed promptly and professionally. This role demands excellent communication, problem-solving skills, and a customer-first attitude.
Key Responsibilities
Customer Interaction :
- Handle incoming calls, inquiries from customers with a professional and friendly demeanor.
- Provide accurate information regarding products, services, and policies.
Issue Resolution :
Qualifications
Essential :
Good to have :
What you get?
Why Join Us?