Customer Solutions Engineer

JOB DESCRIPTION

Job Title : Support Engineer Playout

Department : Engineering

Reports To : Director of Engineering

Location : Mumbai, Maharashtra

Position Type : Full Time

COMPANY DESCRIPTION

BroadStream Solutions, Inc. specializes in flexible and scalable software backed solutions for integrated playout automation, production, live automated captioning, file-based captioning and caption encoding and subtitling software tools.

Our teams spans across 6 countries around the world, working together to provide our customers with the very best software solutions. Our main offices are located in England, America, Croatia, and India, with two remote offices in the Dominican Republic and Romania.

This diverse team is what helps to make our solutions and services excellent. It’s also what helps our team to work with broadcasters in so many different countries and time zones with ease.

BroadStream Solutions helps broadcasters across the world to improve workflows and system reliability with dedicated redundancy options and industry-leading customer and technical support.

Broadstream Oasys is an Integrated Playout Automation Solution that utilizes modern software instead of purpose-built hardware to help organisation automating and streamlining operations by removing bottle necks, improving on air quality and ultimately helping organization to reduce overhead and manage their cost more efficiently,

BroadStream’s AI-powered live captioning software is now fully integrated with Oasys Playout Automation, allowing users to seamlessly add real-time captions for improved accessibility and engagement.

With a focus on improving workflow efficiency, our solutions support various technologies and provide a seamless transition to future advancements, including cloud integration.

ROLE DESCRIPTION

This is a full-time on-site role as a Support Engineer at BroadStream Solutions,in Mumbai, India reporting to VP of Sales and Director of Engineering. The Support engineer will be responsible, to carry out systems configuration of all current company products in accordance with the project calendar and to provide professional and comprehensive first line support to Customers, Systems Integrators and Distributors in accordance with our high quality and support standards

Our ideal candidate must have at least 8 years of experience in the Media Technologies sector. The candidate must be willing to work from home. As a Support Engineer you will be responsible for ensuring uninterrupted continuous support of services to all our customers across region but not limited to SOUTH ASIA & MIDDLE EAST. You will be providing technical support and perform actions for support delivery. In addition, you will act as an interface between the day-to-day engineering function.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree (Engineering, Technology, Computer Science, etc.) or equivalent experience required
• Minimum 8-10-year experience in playout automation domain.
• Fluency in English both verbal and written, must know Hindi and any other language will be an asset.

DUTIES & RESPONSIBILITIES

KEY RESULT AREAS :

Playout Automation, Graphic & Subtitling.

COMPETENCIES

KNOWLEDGE and SKILLS

WORKING CONDITIONS AND JOB CHARACTERISTICS

How to Apply :

Interested candidates should submit their resume and a cover letter to shelinder.sachdeva@broadstream.com. Please include “Support Engineer - Mumbai, India Application” in the subject line.