Senior Software Engineer- Sustaining

Summary of Role

We are looking for a highly skilled Senior Software Engineer- Sustaining to act as the technical leader for our sustaining engineering team. In this role, you’ll combine deep enterprise software expertise with a passion for solving the most complex customer issues. You’ll be the first stop for escalations, a mentor to peers, and a builder of tools and processes that make our platform more reliable and supportable at scale

As a Senior Sustaining Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform. Your responsibilities will include :

• Investigate and resolve customer-reported product issues in collaboration with Customer Support.
• Debug Linux-based systems software across C / C++, Python, and Bash codebases.
• Develop automation and diagnostic tools that improve customer supportability.
• Participate in design / code reviews and advocate for customer-centric fixes.
• Perform log analysis, performance benchmarking, and system tuning.
• Collaborate with core engineering to improve resiliency and serviceability.
• Mentor junior sustaining engineers on best practices in debugging and enterprise support.
• Be a part of the quarterly 24x7 on-call rotation.

Qualifications :

It’s a bonus if you have…