Delivery Manager

HCL Software is the division of HCL Technologies that operates its primary software business. We develop, market, sell, and support over 20 product families in the areas of DevSecOps, Automation, Digital Solutions, Data Management, Marketing and Commerce, and Mainframes. We have offices and labs around the world to serve thousands of customers. Our mission is to drive ultimate customer success with their IT investments through relentless innovation of our products.

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JD : Head of Process & Delivery

About the Role

We are seeking a Head of Process & Delivery to act as the operational anchor for our 100+ person software engineering organization. This role ensures that delivery is executed with rigor, teams remain focused on their defined areas of responsibility, and commitments are consistently met. Product defines what to build, Architecture defines how to build and the Head of Delivery & Process enforces the processes, governance, and accountability that make delivery predictable and reliable.

Key Responsibilities

• Delivery Governance : Establish and enforce delivery frameworks, ISO-aligned processes, and clear accountability models.
• Focus & Discipline : Ensure teams stay aligned to their scope of responsibility, preventing overlap, gaps, or misaligned priorities.
• Tooling Excellence : Drive consistent use of Jira, Confluence, dashboards, and reporting for visibility, tracking, and accountability.
• Metrics & Compliance : Define and enforce KPIs, SLAs, and quality gates to ensure predictable outcomes.
• Operational Rigor : Standardize SDLC practices across reviews, release readiness, and retrospectives.
• Risk & Escalation Management : Proactively identify risks, dependencies, and bottlenecks; enforce mitigation and escalation protocols.
• Continuous Improvement : Drive a culture of operational efficiency, consistency, and adherence to best practices.

Qualifications