Training Manager

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Training Manager will be responsible for providing a strategic long term vision that will take IN LM training function to the next level. This will be done by benchmarking within & across industries. Bring insights to the table basis past experience & hands on skills. We need a

leader who will create an environment where people give creative ideas & execute them flawlessly. The person shall play a key role in providing the foundational knowledge of AMZL operations and delivery service tech to scale to meet customer last mile delivery demand. The role will consistently measure training effectiveness to iterate on and improve training we create and deliver.

As a Manager Training you will be required to :

• . Collaborate with various cross functional teams to accurately accomplish the stakeholder and organization's goals within the scheduled deadlines
• Evaluate project effectiveness through direct observations and via relevant participant feedback.
• Provide reports and statistics on training performance against goals to stakeholders
• . Solid understanding of AMZL in-station and on-road processes
• . Strategize the use of Digital medium to execute training
• Responsible for the design, creation, audit and maintenance of training content for AMZL
• Ensured that content project is prioritized and completed according to the given deadlines
• Provide performance feedback and coaching to the individual team members for content quality and ensured performance outcomes are maximized
• Facilitate process changes & implementation by Induction Training, OJT and Refresher Training.
• . Master training material and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
• Support program managers in execution of program-related tasks as needed, such as communication, documentation, and analysis
• Design innovative learner experience strategies that enable business improvement, at scale
• Build metrics / reporting / analytics to measure the delivery partner skills and knowledge journey throughout the learning process with 360o feedback loop
• Manage a lean, highly-skilled team focused on onboarding operators at delivery stations

The role calls for an individual with :

BASIC QUALIFICATIONS :

High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously

Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.