No longer accepting applications
Only 24h Left! Incident Manager
SourceFuseBengaluru, Karnataka, India19 hours ago
Job descriptionDriving the zoom / collaboration calls with Reporters / SREs / OEMs / Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA / Temp Fix. Problem Management : identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly / monthly / qtrly / yearly reviews with BU head / CTO). Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access / release / change / problem management. Basic understanding of Linux and Kubernetes. Drive end-to-end solution / resolution of the Issue raised by the Application team and managing inventory of all the known errors. Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in incident management, preferably in a platform operations environment. Strong understanding of ITIL or other incident management frameworks. Excellent problem-solving and analytical skills. Ability to work effectively under pressure and manage multiple priorities. Strong communication and interpersonal skills. Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.
Key Responsibilities :
- Work closely with other IT and business teams to ensure seamless coordination during incidents.
- Participate in on-call rotations and provide support during major incidents and outages.
- Contribute to the development and maintenance of the incident management knowledge base.
- Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support / resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.
- Timely handling of P1 / P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.
Requirement :
Qualifications :
Preferred - Female
Create a job alert for this search
Only 24H Left Manager • Bengaluru, Karnataka, India
Related jobs
)
- Promoted
Incident Response Manager
ITC InfotechBengaluru, Republic Of India, IN Lead and manage day-to-day SOC operations to ensure proactive detection and response to cyber threats.Drive operational excellence, process maturity, and automation across SOC functions.Coordinate ...Show moreLast updated: 6 days ago
- Promoted
Incident Response Operations Manager
UnitedLexBengaluru, Republic Of India, IN Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 15 days ago
- Promoted
Incident Resolution Manager
Tata Consultancy ServicesBengaluru, Republic Of India, IN TCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALORE.As a Major Incident Manager, your responsibilities will include : .
Managing Major Incidents, ensuring that they are logged, progress...Show moreLast updated: 30+ days ago
- Promoted
Incident Manager
SourceFuseBengaluru, Karnataka, India SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Work closely with other IT and business teams to ensure seamless coordination during incidents.
Participate in on-call rotatio...Show moreLast updated: 6 days ago
- Promoted
Major Incident Manager_4 TO 6 YEARS_BANGALORE
Tata Consultancy ServicesBengaluru, Karnataka, India TCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALORE.As a Major Incident Manager, your responsibilities will include : .
Managing Major Incidents, ensuring that they are logged, progress...Show moreLast updated: 2 days ago
- Promoted
Incident Manager
ConfidentialBengaluru / Bangalore We are seeking an experienced Incident Manager to join our team.The ideal candidate will have 2-5 years of experience in incident management, with a proven track record of successfully managing inc...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ Urgent : Manager - Incident Response
UnitedLexBengaluru, Karnataka, India Position title : Manager Job Location : Bangalore Shift timing : 8 : 30AM – 5 : 30PM Role and responsibilities - Responsible for overall performance and management of the team assigned - Responsible f...Show moreLast updated: 10 hours ago
- Promoted
Walkin Drive_8-Nov-25_Major Incident Management_Bangalore
Tata Consultancy ServicesBengaluru, Karnataka, India We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025.Role : Major Incident Management.Address : TCS L-Centre, Plot No.
EPIP Industrial Area, Whitefield,.As a Major Incident Manager, ...Show moreLast updated: 5 days ago
- Promoted
Alstom Transport - Incident Manager
Alstom Transport India Ltd.Bangalore, India Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, w...Show moreLast updated: 20 days ago
- Promoted
- New!
Incident Management Specialist
True Tech ProfessionalsBengaluru, IN Job Description : Incident, Problem, Change and Release Management Team.Location : Chennai / Pune / Hyderabad.We are seeking highly motivated professionals to join our Incident, Problem, Change, and Rele...Show moreLast updated: 1 hour ago
- Promoted
Incident Management Specialist
Tata Consultancy ServicesBengaluru, Republic Of India, IN We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025.Role : Major Incident Management.Address : TCS L-Centre, Plot No.
EPIP Industrial Area, Whitefield,.As a Major Incident Manager, ...Show moreLast updated: 5 days ago
- Promoted
Incident Problem Change Manager
Wissen InfotechBengaluru, Karnataka, India We’re Hiring : IPC Manager (Incident, Problem & Change Management).Are you passionate about driving ITIL best practices and ensuring seamless IT operations? Join our team as an.Incident, Problem, an...Show moreLast updated: 1 day ago
- Promoted
Senior Analyst - Incident Response
MUFG Global Service (MGS)Bengaluru, India PM - 10 : 00 PM IST (Need to be flexible).Operate under the Incident Response (IR) function, reporting to the IR Lead, with responsibility for leading investigations into high-severity security incid...Show moreLast updated: 20 days ago
- Promoted
Incident Manager
FlipkartBengaluru, Karnataka, India We are Hiring an Incident Manager at Flipkart for Bangalore location.Designation - Incident Manager / Senior Incident Manager.
A person has to manage a 15+ team members.Mode of work - Work from the ...Show moreLast updated: 21 days ago
- Promoted
Major Incident Manager
Tata Consultancy ServicesBengaluru, Republic Of India, IN We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025.Role : Major Incident Management.Address : TCS L-Centre, Plot No.
EPIP Industrial Area, Whitefield,.As a Major Incident Manager, ...Show moreLast updated: 16 days ago
- Promoted
Cyber Incident Manager
UnitedLexBengaluru, Republic Of India, IN Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 15 days ago
- Promoted
Manager - Incident Response
UnitedLexBengaluru, Karnataka, India Responsible for overall performance and management of the team assigned.Responsible for 2-3 projects, concurrently.People management that includes responsibility of performance evaluation, training...Show moreLast updated: 15 days ago
- Promoted
Critical Incident Manager
Palo Alto NetworksBengaluru, Republic Of India, IN At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago