Customer Service Representative

Job Title : Sales & Customer Service Representative

Key Responsibilities :

∙Respond to inbound calls, emails, and chat messages from customers in a professional and timely

manner.

∙Make outbound sales calls to potential and existing clients to promote offerings and close sales.

∙Understand customer needs and recommend suitable products or services.

∙Handle customer complaints or issues with empathy and efficiency.

∙Process orders, forms, and applications accurately.

∙Follow up with clients post-sale to ensure satisfaction and build long-term relationships.

∙Maintain records of customer interactions and transactions using CRM tools.

∙Collaborate with sales and support teams to resolve complex issues.

∙Meet or exceed individual and team sales and service targets.

Qualifications :

∙Previous experience in sales and / or customer service (2+ years preferred).

∙Excellent communication and interpersonal skills.

∙Strong problem-solving abilities and attention to detail.

∙Comfortable using CRM systems, email platforms, and MS Office Suite.

∙Ability to multitask and work in a fast-paced environment.

∙High school diploma or equivalent (post-secondary education is a plus).

US Shift

SAL-4-4.3 LPA