Client Relations CoordinatorEsconet Technologies • New Delhi, Republic Of India, IN
Client Relations Coordinator
Esconet Technologies • New Delhi, Republic Of India, IN
13 days ago
Job descriptionFollow up with customers for requirements, clarifications, and payment updates. Attend customer calls / emails and ensure timely resolution by coordinating internally. Manage OEM Portals for deal registration, updates, and pricing. Track deal registration statuses and escalating delays where necessary. Follow up with OEMs and Distributors on commercial approvals and delivery timelines. Maintain accurate documentation for quotations, proposals, deliveries, and customer accounts. Prepare and share weekly and monthly sales reports. Manage required forms, declarations, and customer-requested documents. Coordinate with the Accounts Team for declaration documents and payment confirmations. Coordinate with the Operations / Logistics Team for invoicing, dispatch, and delivery details. Support Sales Team during customer meetings, reviews, and communication follow-ups. Manage documentation, internal approvals, and delivery tracking for purchase orders. Maintain timely communication with internal teams for smooth project execution. Strong communication and email drafting skills. Good customer coordination and follow-up ability. Proficiency in Advance MS Excel, Word, and CRM tools. Ability to multitask and manage timelines effectively. Positive attitude, ownership mindset, and professional conduct. Graduate / Postgraduate (Any stream). 4+ years of experience in Sales Coordination / Sales Support / Back Office Sales Operations. Experience in System Integrator / IT Distribution / IT Solutions industry preferred.
About Us
Founded in New Delhi, India, Esconet Technologies Limited is a leading name in IT Infrastructure solution sales and services. Formerly known as Esconet Technologies Pvt. Ltd., we transitioned to a public company in September 2023. With a goal to elevate the future of digital transformation, we are committed to providing robust, scalable, and sustainable IT solutions to our diverse clientele.
Esconet Technologies is a trusted partner for top OEMs, including Dell Technologies, HPE, VMware, Intel, AMD, NVIDIA, Cisco, Arista, Cato Networks and Microsoft. Our offerings range from Servers, GPU-based Workstations, Data Storage Systems, to Supercomputers under our own brand, HexaData. We design, develop, and deploy high-quality solutions that are tailored to meet the unique needs of businesses in SME, Enterprise, Government, and Public Sector verticals.
Location : Okhla Phase 1, New Delhi
Role Overview
The Sales Coordinator will support the sales team in daily operations including quote preparation, customer coordination, documentation, OEM / distributor follow-ups, CRM updates, and internal team coordination. The role ensures smooth communication between customers, sales, accounts, operations, and OEM partners.
Key Responsibilities :
Sales Support & Coordination
- Prepare sales quotes / commercial proposals for customers and on behalf of the sales team.
- Coordinate with sales team members for EOD updates, customer status, and follow-ups.
- Manage CRM Portals for leads, status updates, and customer database maintenance.
- Handle leads received through the Company Website – “Contact Us” forms.
Customer Follow-Up & Communication
OEM & Distributor Coordination
Documentation & Reporting
Internal Team Collaboration
Project Coordination
Skills & Competencies
Education & Experience
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Client Coordinator • New Delhi, Republic Of India, IN
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