Employee Relations Manager | US MNC

Role : Program Manager -Employee Relations

Location : Indore (MP)

Roles and Responsibilities :

Case Management

Handle employee relations cases such as :

Performance issues (PIPs)

Misconduct or behavioral issues

Grievances and complaints

Harassment and discrimination allegations

Attendance / absenteeism issues

Investigations

Conduct fair, thorough, and confidential workplace investigations.

Interview complainants, witnesses, and respondents.

Gather and analyze evidence (emails, messages, reports, etc.).

Prepare detailed investigation summaries and findings.

Performance & Conduct Management

Support managers in handling underperformance :

Drafting and managing Performance Improvement Plans (PIPs) .

Coaching on feedback delivery and documentation.

Advise on disciplinary actions (warnings, suspensions, terminations).

Policy & Compliance

Ensure consistent application of company policies, employee handbooks, and local labor laws.

Employee Engagement & Culture

Promote positive employee relations through proactive initiatives.

Identify systemic issues from ER cases and suggest cultural improvements.

Use HR case management tools (e.g., ServiceNow HR, Workday ER.