Servicenow business analyst - (csm & om data focus)

Exciting Opportunity : Service Now Business Analyst (CSM & OM Data Focus)

Location : Remote (India)

Type : Contract |

Duration : Long-Term

Are you ready to make an impact on

large-scale Service Now transformation projects ? We’re looking for a

skilled Business Analyst

with a strong focus on

CSM, OM, and data migration

to join our dynamic team.

Why You’ll Love This Role

Work on

cutting-edge Service Now initiatives

that shape enterprise processes.

Collaborate with

global experts

in a fast-paced, innovative environment.

Enjoy the flexibility of a

remote role

with long-term stability.

What You’ll Do

Drive

data migration

from external tools to Service Now, ensuring accuracy and efficiency.

Partner with SMEs to define

data mappings

and functional requirements.

Provide

best-practice guidance

on CSM / OM data models and their impact on processes.

Manage

large-scale data extractions and transformations

into Service Now formats.

Handle all data objects within

CSM / OM processes

(accounts, sold products, functional products, CIs, contacts, contracts).

What We’re Looking For

6+ years

of hands-on experience as a

Business Analyst / Product Manager / Product Owner

on the Service Now platform.

Strong knowledge of :

CSM

(Case Management, CSM Portal)

Order Management

(Service Now or similar tools)

Service Now Platform

CSDM

Data Mapping, Data Models, API Integration

Familiarity with

ITIL ,

Agile SCRUM , and large transformation projects.

Bonus : Experience with

CSM / OM best practices

and

impact analysis.