Team manager - bank reconciliationCapita • Pune, Maharashtra, India
Team manager - bank reconciliation
Capita • Pune, Maharashtra, India
3 days ago
Job descriptionMinimum 3-4 years’ experience in Bank Reconciliations and Team Management, BPO experience is preferred. Any commerce graduate Strong analytical and problem-solving abilities Proficiency in Excel Excellent communication and stakeholder management Ability to work under pressure and meet tight deadlines Direct and supervise a team of reconciliation professionals. Allocate tasks, monitor performance, and ensure SLAs are met. Conduct regular team huddles and performance reviews. Encourage automation and standardization across reconciliation processes. Escalation and follow up of people issue to respective authorities to ensure quick resolution Ensure timely payroll inputs are provided to avoid dissatisfaction Identify & improve the bottom 20% performers / Implement PIP (co-ordinate with Operations) Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition Training and delegation to up skill / cross skill and motivate staff Staff leave management Weekly / Monthly feedback for quality and productivity Oversee daily, weekly, and monthly bank reconciliations. Ensure accurate matching of bank statements with GL balances. Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure. Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance Ability to compare and verify balances and transactions from multiple sources Implement process updates received from onshore teams. Maintain documentation and ensure compliance with internal controls and audit requirements. Support internal and external audits with reconciliation documentation. Work collaboratively with internal teams and external parties if required to resolve variances and answer queries Meticulous attention to detail ensuring accuracy Liaise with onshore teams for process updates and training. Act as the first escalation point for offshore and business unit queries. Provide insights and feedback to improve reconciliation accuracy and efficiency. Establish internal checks and controls in-order to prevent fraud. Timely Reconciliation Quality Adherence Data Integrity Adherence to Turn around times Compliance and Audit readiness Collaboration Reporting and Analysis Process improvements Liaising with internal and external stakeholder. Team productivity and quality scores
Role : Team Manager (Banking)
Level : Band 5
Function : Financial Operations
Sub-function : Retail - Operations
Reporting to : Operations Manager
Professional Know-how
Academic :
- Graduation (in Commerce)
Experience :
Primary Responsibilities
Team Leadership & Oversight
Reconciliation Operations
Stakeholder Engagement
Key Result Areas
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Team Manager • Pune, Maharashtra, India
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