Assistant General Manager - Product Support Representative (Defense)

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time : facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With more than 8,000 employees, John Cockerill achieved a turnover of € 1.417 billion in 2024 in 28 countries, on 5 continents.

Location – Pune, India

Job Purpose

To operate and maintain John Cockerill Defense weapon systems (HALT configuration) during product testing and firing demonstration.

Key Responsibilities

• Deliver the technical support towards the customers to keep the turret systems operational and maintain as per Technical Manual. This includes the diagnostic and troubleshooting part and identify opportunities to improve the turret systems.
• Report, on monthly basis, the HALT fleet status to allow potential product upgrade and ensure customer satisfaction.
• Write the incident reports (if required). Will be responsible for internal and external reporting (verbal, email, word, excel, John Cockerill Defense’s MMIS system, etc)
• As crew member, operate and maintain turret systems / vehicle. This includes handling and firing of ammunition of various types.
• Ensure preventive and corrective (Inc. diagnostics and repair) maintenance of John Cockerill Defense weapon systems, in the frame of mission preparation and execution.
• Be able to deliver, as subject matter expert, a training or a technical support to our customers.
• Work closely with John Cockerill Defense Program Management teams from both India and Belgium.
• Need to manage the requests and expectations of the external stakeholders, while protecting the interests of the internal stakeholders (eg. In terms of Intellectual Property). Basically : he is responsible for technical Root Cause Analyses of the turret, and needs to have a critical view on which information can be shared and which not.

Education & Experience

Background, Skills and Competencies

What’s in it for you?

Extensive international training on cutting-edge weapon systems

Hands-on exposure to live product testing, firing demonstrations & mission readiness

Technical mastery in diagnostics, maintenance & repair

Opportunity to become a subject matter expert and train our customers

High mobility across India – be part of critical defense missions

Who We Are :

John Cockerill Defense a leading European defense company is expanding its presence in the Indian market, focusing on its two Business Units : Mobility and Weapon Systems. John Cockerill develops technologies to support armed forces in their mission to ensure peace and security for populations. Our technologies are organized into four main activities : providing mobility solutions, weapon systems and associated services, simulation, and security.

Recent geopolitical events have highlighted the need for governments to bolster their security measures. In response, John Cockerill Defense continues to offer solutions through new equipment and modernization programs. In India the company aims to significantly contribute to “Atmanirbhar programs” in defense, offering a range of products to meet these needs. John Cockerill Defense is in the process to establish joint ventures with Indian partners, positioning itself as a local player dedicated to serving the armed forces. The company will also continue exploring partnership opportunities to enhance its product range and activities.

Our commitment goes beyond just business. We are dedicated to fostering a culture of knowledge-sharing, skill development, and technology transfer that empowers Indian enterprises to thrive in a rapidly evolving global landscape. Together, with the spirit of Atmanirbhar Bharat driving us forward, John Cockerill is poised to be a catalyst for transformation, driving sustainable growth, creating jobs, and fueling prosperity for generations to come.

John Cockerill Defense, a leading European player in land armament, with a rich history of delivering cutting-edge mobility & weapon systems and defense solutions across various military sectors, recently acquired Arquus, a century old Volvo Group company, renowned in French defense company, specializes in land mobility solutions and is a key player in manufacturing military vehicles. By integrating Arquus' advanced military vehicle technologies, John Cockerill expands its portfolio to include armored combat vehicles, which complement its weapon systems. With decades of expertise, both companies bring a deep understanding of advanced technologies and operational requirements, making their combined capabilities highly valuable for India's defense needs. This strategic acquisition not only broadens our product range but also enhances our ability to offer integrated solutions in the global defense market. We proudly incarnate the bold spirit of an entrepreneur and we have extended our know-how to respond to the needs of our times, by developing innovative solutions just like our founder did in his own times.

Equal Opportunity Employer

John Cockerill and all John Cockerill Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.