Senior User Experience Designer

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles . Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Act Like an Entrepreneur

Have an “It Can Be Done” Attitude

Do the Right Thing

Be Accountable

About This Opportunity

Job Title : Senior UX Designer

Location : Bengaluru, India

Job Description :

We are seeking a Senior UX Designer to lead design for customer-facing experience. You will focus on creating frictionless shopping journeys, from browsing and product discovery to checkout and delivery tracking. The ideal candidate combines e-commerce expertise with strong design execution and a customer-first mindset.

The ideal candidate has proven experience collaborating with US-based onshore teams and is highly familiar with the onshore / offshore delivery model, ensuring smooth coordination, effective communication, and alignment across global stakeholders. Along with deep e-commerce expertise and strong design execution skills, you will bring a customer-first mindset to everything you design.

Responsibilities :

Own the end-to-end UX design including product discovery, personalization, cart, checkout, and delivery tracking flows.

Collaborate with product managers, engineers, and researchers in US to define requirements and create user-centered design solutions.

Design wireframes, user flows, interactive prototypes, and polished visual mockups using Figma and Adobe Creative Suite.

Conduct and analyze usability testing, A / B testing, and customer interviews to continuously improve the shopping experience.

Partner with research and analytics teams to identify pain points and opportunities in the customer journey.

Lead bi-weekly design sprints, driving ideation, rapid prototyping, and validation cycles to accelerate product delivery.

Ensure all designs meet accessibility (ADA / WCAG) compliance and responsive design best practices.

Contribute to 7-Eleven’s design system to maintain consistency across platforms.

Provide mentorship and guidance to junior and mid-level designers in the India team.

Education & Key Skills Required :

5–8 years of experience in UX / UI design, with a portfolio showcasing e-commerce websites, retail, or consumer apps.

Expert in Figma and proficient in Adobe Creative Suite (Photoshop, Illustrator, XD, After Effects, etc.).

Strong experience with usability testing, A / B testing, customer interviews, and research tools (e.g., Maze, UserTesting, Optimal Workshop, Lookback).

Deep understanding of e-commerce UX patterns, including product search, filtering, checkout flows, loyalty / rewards, and payment integrations.

Strong grasp of user-centered design, accessibility, and responsive web design principles.

Comfortable working in Agile / Scrum environments with global cross-functional teams.

Excellent communication skills to present and defend design decisions.

Desired Competencies

Experience designing for large-scale global e-commerce platforms.

Familiarity with loyalty / rewards programs and personalization features.

Knowledge of analytics and experimentation tools (GA, Mixpanel, Optimizely, Adobe Analytics).

Privileges & Perquisites :

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance : Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection : Comprehensive medical coverage for spouses, children, and parents / in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Top of Form

Wheels and Meals : Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program : Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation : Support and reimbursement for newly hired employees relocating to Bangalore, India.