Senior Insights Specialist [T500-19932]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Primary Functions :

• Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations
• Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon
• Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion / Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance
• Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving
• Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments
• Participate in cross-divisional strategic meetings to share key findings
• Support weekly, monthly or ad hoc / ongoing performance reporting

What you need to succeed (Minimum Qualifications) :

What will give you a competitive edge (Preferred Qualifications) :