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Vice President-Operations, Life Insurance

GenpactGurugram, Haryana, India

12 days ago

Job description

We are inviting applications for the role of VP, Operations for Life Insurance Division

Responsibilities

Will be responsible for managing the overall operations for one or more accounts
Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
Drive in achieving & exceeding all Internal and Customer key metrics
Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions.
Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
Establish detailed process understanding to be able to understand team & client’s prospective & add value
Design & drive the solutions and offering(s) and commercialize
Innovate processes to introduce modern age technologies & solutions available
Participate in solution workshops and contribute to developing future state processes
Communicate clear instructions / goals to team members & track / report their progress

Minimum qualifications

Graduation in any stream (preferably Master’s in Business Administration)

Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life / Retirement Services)

Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)

Proven ability to build effective working relationships with clients & internal stakeholders

Project Management and ability to manage multiple priorities

Positive attitude with a focus on continuous process improvement and an open mind to change

Passion for working with people & invest time in their grooming while continuously working on self-learning

Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life / Retirement Services)

Should have experience in Team Handling / people facing role.

Working with remote teams and keeping an engaged workforce

Strong client management skills to be able to work as a single point of contact for the client / leadership group

Should have exposure in communicating (written / verbal) with senior leadership in order to provide business updates

Minimum Qualifications / Skills

Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause

Collaborative approach towards resolving the issues with stakeholders & peers / sub-process areas

Ability to analyze data, derive fact-based insights & recommendations to improve current state

Should have project / transition management experience

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Life Insurance • Gurugram, Haryana, India