Team Lead for Digital Channels Team International

Job Description

You will be part of the regional CTO department which is responsible for maintaining and enhancing our Avaloq software and products. As the Team Lead Digital Channels your task will consist of steering and coordinating the team's activities, estimating the effort for the implementation of features and designing and implementing solutions for our customers around our digital products. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be responsible to enable your team to fulfil their KPIs and take care of the people management tasks.

Qualifications

Your key tasks

• Work with internal stakeholders to further enhance and streamline the Digital services and improve customer satisfaction ratings, supporting and implementing change in daily processes
• Ensure efficient and high-quality delivery of all services, in line with the agreed service level agreements
• Maintain positive relationships with the network and clients, which will contribute to improving the overall quality of the Digital services
• Develop your team through inspiring leadership, foster a culture of openness and excellence for cross-functional and interregional collaboration, and build a strong talent pipeline
• Assume the role of senior point of contact for escalations involving the Digital team
• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets

Qualifications

It would be a real bonus if you have

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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