Partner Success Manager

Position : Partner Success Manager

Location : Remote

Experience : 3+ Years (preferably from Payments / FinTech industry)

Employment Type : Full-Time

Key Responsibilities

• Manage and support the end-to-end onboarding process for partner merchants.
• Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner accounts.
• Provide administrative and operational support to the Channel Partner team.
• Maintain accurate documentation, reports, dashboards, and partner records.
• Track onboarding progress, follow up on pending items, and ensure SLAs are met.
• Support routine communications and updates with partner merchants.
• Assist in resolving partner queries and escalating issues where required.
• Contribute to partner engagement initiatives to improve partner satisfaction and efficiency.

Required Skills & Experience