ServiceNow ITOM Consultant

Job Title : ServiceNow ITOM Consultant

Location : Pan India

Experience : 9 – 12 years

Job Summary

We are seeking a ServiceNow ITOM Consultant to work in a dynamic, Agile environment delivering client projects. The candidate will act as a technical consultant , providing hands-on development, configuration, and integration of ServiceNow ITOM modules with enterprise tools.

Key Responsibilities

• Deliver client projects in an Agile environment.
• Serve as Technical Consultant for ServiceNow ITOM modules : CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management.
• Provide hands-on development including creation, configuration, and customization of patterns, discovery schedules, event rules, application fields, business rules, client scripts, user roles / groups, and access controls.
• Develop integrations with existing IT Operations Management tools using ServiceNow workflows, scripting, and web services / REST APIs.
• Integrate ITOM modules with enterprise monitoring tools, automation alerts, and application management tools using plugins and APIs.
• Apply ServiceNow Sys Admin knowledge and best practices.
• Ensure high availability and disaster recovery across multi-data centre deployments.
• Strong understanding of ServiceNow CMDB and CSDM data model.

Required Skills

Soft Skills

Skills Required

cloud management , Apis, Agile Methodology, Business Rules, Plugins, discovery, Disaster Recovery, Hardware Asset Management, High Availability, Event Management, Cmdb, Client Scripts