Experience Level : 7+ Years
About the Role :
We are seeking a highly experienced and motivated Procurement Support Analyst with a strong background in Oracle Fusion Procurement modules to join our team. The successful candidate will play a critical role in providing functional support, resolving incidents, addressing user queries, and optimizing our Source-to-Contract processes. This position requires deep expertise in Oracle Fusion Procurement, excellent problem-solving skills, and the ability to work effectively with both business users and technical teams.
Key Responsibilities :
Functional Support & Incident Resolution :
- Provide expert functional support for Oracle Fusion Procurement modules, with a strong focus on the entire Source-to-Contract process (including but not limited to Purchase Orders, Inventory, Requisitioning, Procurement Contracts, Sourcing, Costing, TAB Accounting, Work In Progress (WIP), etc.).
- Investigate, diagnose, and resolve incidents promptly and efficiently, ensuring users are kept fully informed of progress and resolution.
- Identify application and interface issues, escalating them to the appropriate Level 3 (L3) technology teams when necessary.
- Address user queries and ad-hoc requests related to Oracle Fusion Procurement.
- Capture, log, and coordinate service requests from users.
- Resolve service requests at the first line of support using established scripts and knowledge articles, contributing to the continuous enhancement of the knowledge base.
Operational Excellence & Process Improvement :
Perform critical close / cut-off transaction processing to ensure timely and accurate financial reporting.Recommend and implement departmental process improvements and automation opportunities within the procurement function.Provide "out-of-hours" support during critical reporting periods in accordance with a pre-agreed shift plan, ensuring business continuity.Collaboration & Communication :
Participate actively in key Functional and Technical Subject Matter Expert (SME) sessions.Monitor and provide weekly status updates to the Fusion Project Manager and the customer, highlighting progress, challenges, and resolutions.Perform business diagnosis, process analysis, and research best practices to enhance procurement operations.Work closely with customers to resolve operational issues by :Troubleshooting data integrity issues within Oracle Fusion and related systems.Troubleshooting finance transmission and interface failures between systems.Resolving technical issues related to interfaces between Oracle and non-Oracle systemsincluding spreadsheet integrations).
Troubleshooting any configuration or integration issues impacting procurement processes.Financial Process Acumen :
Possess a strong working knowledge of core Finance processes such as Record to Report (R2R), Order to Cash (O2C), and Procure to Pay (P2P).Skills Required : Domain Skills :
Excellent knowledge of the Supply Chain domain.Extensive experience working with financial and procurement applications, specifically Oracle Fusion.Technical Skills (Must Have) :
Strong working experience and deep functional expertise in Oracle Procurement applications.Demonstrated experience in functional support of Oracle Fusion applications.Strong experience in system setups and configuration within Oracle Fusion Procurement.Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).Soft Skills :
Strong influencing skills with the ability to collaborate effectively with diverse stakeholders.Excellent communication (verbal and written) and interpersonal skills.Strong analytical and problem-solving abilities.Ability to work independently and as part of a team in a fast-paced environment.Customer-focused approach with a commitment to delivering high-quality support.Education :
Bachelor of Technology (B.Tech)ref : hirist.tech)
